The error message “TestFlight could not install your request, couldn’t be completed” is typically displayed when there are issues with the installation process on TestFlight. This error can occur due to several reasons, including but not limited to the following:
- Device compatibility: TestFlight installations are limited to certain devices or specific minimum iOS versions. Make sure that your device meets the necessary requirements.
- Provisioning profile: TestFlight requires a valid provisioning profile associated with your app. Ensure that the provisioning profile used for distribution has not expired or been revoked.
- Unavailable app version: If the requested app version is no longer available for testing on TestFlight, you won’t be able to install it. Check with the developer if they have removed the version or if it’s no longer supported.
- Internal Testers limit exceeded: TestFlight has a limit on the number of internal testers that can be invited for testing. If the limit is reached, new requests for installation may fail. Make sure you are included within the allowed number of testers.
To resolve this issue, consider the following steps:
- Verify that your device meets the compatibility requirements specified for the app on TestFlight.
- Confirm that the provisioning profile associated with the app is valid and has not expired or been revoked.
- If you are attempting to install an older app version, check with the developer if it has been removed or is no longer supported on TestFlight.
- If you are an internal tester, ensure that the number of testers has not exceeded the allowed limit. Contact the developer or app manager to verify your tester status.
Example:
Let’s say you are trying to install a specific app version on TestFlight, but the installation fails with the “could not install your request, couldn’t be completed” error message. In this case, you can first check if your device meets the required specifications, such as having the minimum required iOS version.
If your device meets the requirements, then ensure that the provisioning profile associated with the app is valid. You can verify this by contacting the developer or checking the provisioning profile status in your Apple Developer account.
Additionally, if you are trying to install an older app version, confirm with the developer if it’s still available for testing on TestFlight. They may have removed the version or it might no longer be supported.
Finally, if you are an internal tester and the app has reached the maximum allowed testers limit, you won’t be able to install it. Contact the developer or app manager to check your tester status and ensure you are included within the allowed limit.