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You are probably hitting a plan limit on the Redis server itself. If you are using the Heroku Redis addon, consult the plan descriptions: https://elements.heroku.com/addons/heroku-redis
You should expect a minimum of 1 connection for each dyno – for web dynos to queue stuff up, and the celery workers to pop stuff off. 20 web + 5 celery easily puts you over the for the free tier.
Source:stackexchange.com