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My experience with user reported bugs is not satisfactory.
After some years my decision is to make everyhing fail loudly and use Sentry to log it.
Sentry is a great app. It was created by dcramer, a guy working on disqus (they use it too).
I know this is not what you’re directly looking for, but might be helpful.
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As usual Django Packages is the best stop for an overview of existing apps.
In your case make sure to check the apps listed in the Feedback-Grid.
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Source:stackexchange.com