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You should have the email_form.jade file inside /templates/contact. Or place it in /templates/pages and change the line to template_name = “pages/email_form.jade”.
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Check to make sure you don’t have the any of the parent directories the template is in marked as static
in app.yaml
.
App Engine stores and serves static files separately from application files. Static files are not available in the application’s file system.
If you do either find a separate directory to place static files or you can optionally use
application_readable: True
in the configuration block for static files which allows the filesystem to read them.
Source:stackexchange.com